Emergency mode
Response: up to 2 hours
For incidents that stop shifts or threaten milestone deadlines.
All services
Full-cycle support for GeoMax: training, service, calibration, and rental.
Training
Hands-on courses for operators and engineering teams.
Service center
Diagnostics, repairs, and preventive maintenance.
Calibration
Accuracy verification and official documentation.
Equipment rental
Project-ready kits with flexible rental terms.
Service center: repair, maintenance, and SLA support
We minimize downtime and return instruments to operation with controlled quality checks.
Service is delivered as a managed process: diagnostics, approval, repair, verification, release, and preventive guidance.
Service commitments
- Priority diagnostics on intake day
- Transparent work and parts report
- Accuracy verification before release
Support mode by business criticality
Operational mode
Response: same business day
For active defects where fast stabilization is required.
Planned mode
Scheduled response
For preventive maintenance and fleet readiness cycles.
Service workflow
1
Initial diagnostics
We identify failure root cause and critical component impact.
SLA: intake day
2
Solution alignment
You receive scope, timeline, and cost with replacement options when needed.
SLA: up to 24h
3
Repair and tuning
Recovery, part replacement, and parameter tuning to manufacturer standards.
SLA: by complexity tier
4
Quality verification
Instrument performance is checked under practical test scenarios.
SLA: mandatory gate
5
Release and guidance
You receive reporting and prevention guidance for stable operations.
SLA: full documentation
Service support plans
Start
Small teams and ad-hoc service needs
- Request-based diagnostics and repair
- Standard timelines
- Execution report
Business
Regular field operations
- Priority ticket handling
- Planned maintenance
- Assigned service engineer
Critical
High downtime-cost projects
- Extended SLA model
- Fleet condition audits
- Proactive replacement planning
Additional controls
Technical checks
- Geometry and optics checks
- Accuracy tests
- Warm-up stability validation
Operational reliability
- Power and battery review
- Interfaces and communication checks
- Storage and usage guidance
Operational impact
up to 35%
less unplanned downtime
up to 25%
faster repeat service cycles
100%
transparent service status
Need an SLA model for your fleet?
We can design support priorities, deadlines, ownership matrix, and service budget forecast.